You would like to dial directly from your application and see who is calling - even pop up the customer file? Your address information is stored in different databases (ERP, CRM, Marketing or MS-Outlook). The solution is CTI Data Connector. CDC connects your applications with CTI Servers and phone systems. For additional information see www.CTI-Data-Connector.com
Publisher description
CTI Data Connector Enterprise Edition offers Computer Telephony integration (via TAPI interface) in any enterprise database (SQL database, MS-Access), programming interface (XML, DLL) for applications and support of Microsoft Outlook. * Dial within an application with a Hotkey * Dial from an application with DLL function or start of a EXE file with parameter * Dial within the Browser * Dial with a file * Online caller identification from SQL Databases / Outlook contacts * Caller identification from Outlook contacts * List of incoming calls * List of outgoing calls * Phone book for any SQL Databases and MS-Outlook contacts (Search with contact or company name) * Middleware application with XML / Active-X interface to communicate with applications - requires Software Development Kit Cisco Call Manager and Avaya PBX with TAPI driver are supported.
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